Developing Productive Communications

  • Days 1
  • Code DPC
  • Fee £195

This thoughtful and interactive workshop will demonstrate how to conduct effective communications, externally and internally, using case studies and exercises to help delegates develop excellent communications strategies for their business.

Course Details

Introduction

As businesses grow, it can get harder to maintain effective and productive communications, whether it be externally with our customers or internally with our own staff. Often this can cause great difficulties in the smooth running of a business.

This thoughtful and interactive workshop will demonstrate how to conduct effective communications, externally and internally, using case studies and exercises to help delegates develop excellent communications strategies for their business.

Who is it for?

The workshop is aimed at those with the responsibility for the communications process, whether it be externally to customers, or internally to staff. No prior experience in communications is required as the workshop will cover all aspects of effective communications.

What will be covered?

  • The importance of productive communications
  • Understanding the company voice, unique selling points and company brand.
  • Knowing what is on and off message – what we say and how we say it.
  • Understanding transactional analysis.
  • Internal an external communications – how they differ and how we need to get both right every time.
  • How to build rapport
  • Using the right communications tools – an assessment of the best ways of ensuring effective communications.
  • The importance of first impressions – words/tone and body language.
  • Developing communications that work and deliver business benefits
  • How to build effective communications strategies for both customers and staff.

Benefits of attending

  • You will gain essential skills and knowledge required to develop effective communications strategies to both staff and customers and how to derive genuine business benefits from better communications.
  • You will learn how to harness the power of effective communications to improve the business and deliver genuine business benefits.
  • You will understand the importance of building rapport
  • You will learn the importance of productive communication and thus reducing the causes of communication breakdown in business
  • You will gain a better understanding of both internal and external communications, how they differ and how to make both highly effective.
  • You will learn how to build effective internal and external communications strategies and the business benefits that will derive from doing so.

Delivery Options

The workshop can be delivered over one or two days depending upon the needs of your business. Alternatively, we run this workshop as a public scheduled event.