Achieving Operational Effectiveness

  • Days 1+
  • Code AEO
  • Fee £ from £195

This workshop uses a flexible modular approach which can vary the depth covered by each topic depending on your business priorities.

Course Details


In addition to having the right people, successful businesses also need to find the best way to be operationally effective.

This workshop focuses on the essential skills needed by the workforce in order to improve the effectiveness of the whole business. This workshop uses a flexible modular approach which can vary the depth covered by each topic depending on your business priorities.

Who is it for?

The workshop is aimed at the workforce of businesses who, on a daily basis, face challenges in growing their business. These challenges relate to people, operational efficiency and personal and professional development.

What will be covered?

  • Teamwork, exploring how good teamwork is critical to both personal and workplace success and how good teams are built.
  • Learning to Learn – the different ways of learning and what can be done when a task seems too difficult.
  • Conscious competence.
  • How to improve both internal and external communications within the organisation.
  • Transactional analysis for productive communications.
  • The importance of time management and how to manage time efficiently and effectively.
  • Managing the causes of stress in the workplace – identification of causes and how to deal with them.
  • Change Management – explaining the reasons for change and how to make it a more positive experience.
  • The importance of personal effectiveness in the workplace. Behaviour skills and knowledge needed to demonstrate personal effectiveness.
  • Problem solving via the 5 P’s: proper, planning prevents poor performance.
  • LEAN Management.

Benefits of attending

  • The course is designed to cover a number of essential skills in the area of operational effectiveness. You will learn how to manage the key areas of time, workplace stress and problem solving in the context of building effective teams within your business.
  • You will understand the role of transactional analysis in productive communications.
  • You will know how to implement effective communications both internally and externally.
  • You will understand team building and teamwork and how to improve it.
  • You will discuss personal effectiveness, what it is and how to achieve it.
  • You will examine stress management, time management and change management and how to manage their effects on the effectiveness of the business.
  • You will identify the causes of problems and ways to solve them in the workplace.

Delivery Options

The workshop is usually delivered over two days but depending upon the needs of your business, it can be heavily tailored with different emphasis placed on the various modules. Alternatively, we run this workshop as a public scheduled event.